TERMS & CONDITIONS
Catering
At STREAT we are really passionate about making your event a success. We know the best way to achieve this is to formulate a strong, honest & open relationship with you, where communication is clear & expectations from both sides are understood from the beginning.
STREAT catering is hired under the terms & conditions set out below & as described in relevant documentation. The receipt of confirmation for such services or payment by any person of any fees & charges, shall be deemed to be an acknowledgment & acceptance by such person of these conditions.
BOOKINGS
We require a minimum of 2 business days lead time in order to accommodate our on-site bakery production requirements. Orders for Monday must be confirmed by 12pm on Friday. Orders for Tuesday must be in by 4pm on Friday.
FULL PAYMENT
We email the invoice on the day of the event. Our terms are 14 days. We accept EFT & all major credit card except Diners. We do not accept cash on delivery.
MINIMUM SPENDS
We require a minimum order of $200 for delivery within a 5km radius of the CBD. Deliveries outside of our standard zone will be considered but not guaranteed, a minimum spend of $400 must be met and a delivery fee will be attached. Orders below the minimums can be picked up from our kitchen in Collingwood.
DELIVERIES & COLLECTIONS
We deliver between 7am – 2pm Monday - Friday. Deliveries to Melbourne CBD and the Inner Suburbs will incur a flat rate of $25.
Orders outside of this area or normal operating hours will be will be quoted separately.
Based on your event time we will assign a 2-hour delivery window. Deliveries required at specific times are subject to availability and would incur a delivery fee.
If access is not available or if the clients fails to meet our driver at the agreed time of delivery, an additional delivery fee will apply. Delivery may be cancelled at the discretion of STREAT.
Any delay returning equipment, damage to or loss of hire equipment caused by the client, client’s guests, venues or venues employees will be charged to the client and invoiced after the event.
WEEKEND CATERING
We will consider weekend orders on a case-by-case basis. Please note a delivery fee and 10% surcharge will apply.
FINAL NUMBERS, DIETARY REQUIREMENTS & ALTERATIONS
Final numbers, dietary requirements & any alterations to your catering will need to be confirmed 2 business days prior to the event. We are not able to offer refunds or alter the total balance should there be cancellations after this date or no shows on the night.
Please note that while we always endeavour to accommodate dietary requests, we are unable to offer any guarantees due to the presence of allergens in our kitchen & on-site bakery.
STREAT will not accept responsibility or liability for an adverse reaction to our food by any guest. Please inform those who have serious food allergies.
FOOD & BEVERAGE MENUS
Our seasonal menu is subject to change. STREAT reserves the right to substitute food & beverages of the same quality & value if your preferred selections are no longer available.